1.1 These Terms of Service ("Terms") govern your access to and use of the Verdiqt platform, website, applications, and related services (together, the "Service"), operated by [VERDIQT PTY LTD] (ABN [ABN]) ("Verdiqt", "we", "us", "our").
1.2 By creating an account, accessing, or using the Service, you agree to be bound by these Terms and by our Privacy Policy and AI Analysis Disclaimer, which are incorporated by reference. If you do not agree, you must not use the Service.
1.3 If you are using the Service on behalf of a business or other entity (for example, as a buyer's agent, broker, or conveyancing firm), you represent that you have authority to bind that entity, and "you" refers to both you and that entity.
1.4 You must be at least 18 years old and capable of forming a binding contract to use the Service.
3.1 You must provide accurate, current, and complete information when registering and keep it up to date.
3.2 You are responsible for maintaining the confidentiality of your login credentials and for all activity under your Account.
3.3 You must notify us promptly at hello@verdiqt.com.au of any unauthorised use of your Account.
3.4 We may suspend or terminate accounts in accordance with clause 12.
4.1 Plans. The Service is offered on the following Plans. Features, usage limits, and inclusions for each Plan are described on our pricing page and may be updated from time to time:
| Plan | Price (AUD) | Billing | Summary of inclusions |
|---|---|---|---|
| Free | $0 | — | Limited analyses; saved reports auto-deleted after 7 days; reduced feature access |
| Starter | $[19]/month | Monthly | [Describe limits] |
| Pro | $[39]/month | Monthly | [Describe limits] |
| Professional | $[79]/month | Monthly | [Describe limits] |
(Pricing and inclusions above are indicative and must be confirmed to match your live pricing page. The pricing page prevails if there is any inconsistency.)
4.2 Usage limits. Each Plan is subject to usage limits (for example, the number of analyses or uploads per period). We may apply reasonable technical measures to enforce these limits.
4.3 Free Plan data deletion. On the Free Plan, saved reports and associated data are automatically deleted after 7 days. It is your responsibility to export or upgrade before deletion. We are not liable for data lost through this process.
4.4 Free trials. We may offer a free trial of a paid Plan. (a) At sign-up you select the Plan you wish to trial, and the applicable price and billing date are shown to you before you start. (b) Unless you cancel before the trial ends, your trial will automatically convert to a paid subscription for the Plan you selected, and the payment method on file will be charged the then-current price for that Plan. (c) You may change your selected Plan during the trial; the price payable at conversion will be the price of the Plan selected at the time the trial ends. (d) We will send a reminder before your trial ends, but it is your responsibility to cancel if you do not wish to be charged.
4.5 Changes to Plans and features. We may add, modify, or discontinue features or Plans. Where a change is material and adverse to a paid Plan you hold, we will give you reasonable prior notice in accordance with clause 5.5.
5.1 Payment processing. Payments are processed by our third-party payment provider, Stripe. By providing payment details you authorise us and Stripe to charge your payment method for all fees due. You agree to Stripe's terms as applicable.
5.2 Recurring billing and auto-renewal. Paid Plans are billed in advance on a recurring basis (monthly unless otherwise stated). Your subscription automatically renews at the end of each Subscription Period at the then-current price, and your payment method will be charged, unless you cancel before the renewal date.
5.3 Price changes. We may change subscription prices. We will give you at least [30] days' notice before a price change affecting your subscription takes effect. The new price applies from your next renewal after the notice period. If you do not accept the change, you may cancel before it takes effect.
5.4 Taxes. Prices are stated in Australian Dollars. Prices [are inclusive of / are exclusive of] GST as indicated at checkout.
5.5 Failed payments. If a payment fails, we may retry, suspend, or downgrade your Account until payment is made. You remain responsible for amounts owing.
5.6 No obligation to provide invoices beyond legal requirements. We will provide tax invoices as required by law. You can request a tax invoice at hello@verdiqt.com.au.
5.7 Plan allowances and one-off credits. (a) Each paid Plan includes a report allowance for each billing cycle. Your allowance resets at the start of each billing cycle; unused allowance does not roll over to the next cycle and is not refundable or redeemable for money or credit. (b) One-off top-up credits ("pay-as-you-go credits") are different: they do not expire. Credits you purchase remain available until used, are not affected by billing-cycle resets, and survive Plan changes. Credits are not refundable except as required by law (including the Australian Consumer Law), and are not redeemable for money. (c) If your subscription is cancelled or downgraded, unused pay-as-you-go credits remain usable with the features available on your then-current Plan.
6.1 Cancellation. You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of your current Subscription Period. You will retain access to paid features until the end of the period you have paid for.
6.2 No partial refunds. Except where required by law (including the Australian Consumer Law), fees already paid are non-refundable and we do not provide pro-rata refunds for partial periods.
6.3 Your rights under the Australian Consumer Law. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law or other law that cannot lawfully be excluded. Where our liability for breach of such a guarantee can be limited, our liability is limited in accordance with clause 10.
7.1 Ownership. You retain all ownership of Your Content. We do not claim ownership of the strata reports, property documents, or other materials you upload.
7.2 Licence to us. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, copy, process, transmit, and display Your Content solely to the extent necessary to operate and provide the Service to you, including transmitting relevant content to our AI processing providers (see clause 8) to generate AI Output.
7.3 Your responsibilities and warranties. You represent and warrant that: (a) you own Your Content or have all rights and permissions necessary to upload it and to grant the licence in clause 7.2; (b) uploading and processing Your Content does not breach any third party's rights (including copyright or confidentiality) or any law; and (c) Your Content does not contain unlawful, infringing, or malicious material.
7.4 Personal information in documents. Strata and property documents may contain personal information about third parties. You are responsible for ensuring you are permitted to upload such information and for complying with your own privacy obligations. Our handling of personal information is described in our Privacy Policy.
7.5 Aggregated and de-identified data. You agree that we may create and use aggregated, anonymised, or de-identified data derived from use of the Service (including from processing documents at scale) to develop, improve, and provide our products and services, provided such data does not identify you or any individual.
8.1 The Service uses artificial intelligence, including third-party AI providers (for example, Anthropic), to generate AI Output. Relevant content you submit may be transmitted to and processed by these providers, which may be located outside Australia (see our Privacy Policy, including overseas disclosure).
8.2 AI Output is not advice. AI Output is generated automatically and may be incomplete, inaccurate, or out of date. It is provided for general informational purposes only and does not constitute legal, financial, structural, strata, tax, investment, or other professional advice. You must not rely on AI Output as a substitute for professional advice or your own due diligence. This is explained further in our AI Analysis Disclaimer, which forms part of these Terms.
8.3 You are solely responsible for any decisions you make based on the Service, including AI Output, and for independently verifying information before acting on it.
9.1 You must not: (a) use the Service in breach of any law or regulation; (b) upload malicious code or attempt to gain unauthorised access to the Service or its systems; (c) reverse engineer, scrape, or copy the Service except as permitted by law; (d) resell, sublicense, or provide the Service to third parties except as expressly permitted by your Plan; (e) use the Service to build a competing product or to train a competing machine-learning model; (f) exceed or circumvent usage limits or access controls; or (g) use the Service in a way that harms, or is likely to harm, Verdiqt or any other person.
9.2 We may investigate and take action (including suspension or termination) for suspected breaches.
10.1 Consumer guarantees preserved. Nothing in these Terms excludes, restricts, or modifies any guarantee, warranty, right, or remedy that applies under the Australian Consumer Law or other law and that cannot be lawfully excluded ("Non-excludable Rights").
10.2 "As is" service. To the maximum extent permitted by law, and subject to your Non-excludable Rights, the Service and all AI Output are provided "as is" and "as available", and we exclude all other representations, warranties, and guarantees, whether express or implied, including as to accuracy, completeness, fitness for a particular purpose, or uninterrupted availability.
10.3 Limitation for non-excludable guarantees. To the extent we are able to limit our liability for breach of a Non-excludable Right (other than a guarantee that by law cannot be limited), our liability is limited, at our option, to: (a) in the case of goods — replacement or repair, or the cost of the same; and (b) in the case of services — resupplying the services, or the cost of resupply.
10.4 Exclusion of certain loss. To the maximum extent permitted by law and subject to clause 10.1, we are not liable for any: (a) indirect, incidental, special, or consequential loss; (b) loss of profits, revenue, business, goodwill, opportunity, or anticipated savings; (c) loss or corruption of data; or (d) loss arising from your reliance on AI Output or from decisions made using the Service.
10.5 Liability cap. To the maximum extent permitted by law and subject to clause 10.1, our total aggregate liability arising out of or in connection with the Service and these Terms is limited to the greater of (a) the total fees you paid to us in the [3] months immediately before the event giving rise to the liability, or (b) AUD $[100].
10.6 The disclaimers and limitations in this clause 10 apply to the maximum extent permitted by law and survive termination.
11.1 To the maximum extent permitted by law, you indemnify us against all loss, liability, costs, and expenses we reasonably incur arising from (a) your breach of these Terms, (b) Your Content, (c) your use of the Service, or (d) your breach of any law or third-party right. This indemnity is reduced to the extent our own negligence or breach contributed to the loss.
12.1 You may terminate by cancelling your Account (see clause 6).
12.2 We may suspend or terminate your access immediately if you materially breach these Terms, fail to pay, or if required by law, or on reasonable notice for other reasons.
12.3 On termination: your right to use the Service ceases; accrued rights and obligations survive; and we may delete Your Content after a reasonable period, subject to our Privacy Policy and legal obligations. You should export Your Content before termination.
12.4 Clauses that by their nature should survive termination (including 7.5, 8, 10, 11, and 14) survive.
13.1 We may update these Terms from time to time. If a change is material, we will give you reasonable notice (for example, by email or in-app notice) before it takes effect. Your continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the Service and may cancel.
14.1 Governing law. These Terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts of that state.
14.2 Entire agreement. These Terms, together with the Privacy Policy and AI Analysis Disclaimer, are the entire agreement between you and us regarding the Service.
14.3 Severability. If any provision is unenforceable, it is severed and the rest remains in effect.
14.4 No waiver. A failure to enforce a provision is not a waiver.
14.5 Assignment. You may not assign these Terms without our consent. We may assign them to a successor (for example, on a sale of the business).
14.6 Notices. We may give notices by email or through the Service. You can contact us at hello@verdiqt.com.au.